Frequently Asked Questions
Everything you need to know about shopping with SAYA.
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days) on all domestic orders. Orders over $75 qualify for free standard shipping.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 30 days of purchase. Simply visit our Returns Portal to start the process.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly on our carrier's website.
Which payment methods do you accept?
SAYA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How can I contact customer support?
Our team is here to help! You can reach us via live chat on our website, email us at [email protected], or call us Monday through Friday from 9 AM to 5 PM EST.